Mahotera mashanu-nyeredzi anogara nenzira iyo nokuita zvinhu izvi kune vaenzi
Great Hotel Service Ndivanaani Vanotarirwa Kuyeuka, Kwete MaShizha Makamba
Vakawanda vanofambisa zvakanaka vanofunga kuti kushanda kwehotera kunoita kuti musiyano pakati pehotera yakanaka kwazvo nehotera isingakanganwiki. Asi chii chinoita basa guru rekutsvaga hoteli ?
Muchiparidzi muongorori Eric Weiss weBasa Arts Inc. akabatsira kutsanangura kushanda kwehotera iwe wauchaverenga pano. Eric anotaura nezvekutengeserana kwehotera "yepamusoro pevanhu bhizinesi." Ona kana kutsanangurwa kwaEric kwebasa rehotele kuchiita kuti uone mahotera ako nenzira itsva.
Uye zvino ona zvimwe zvinotyisa: yakaipa maitirwo emitambo tinovenga .
Uye kana iwe uchikwanisa kuitora, 12 "inotaurira" iyo inoratidza kuti mufambi wepamusoro ari..kunze ... kwete .
01 yegumi
Bhosi Yakazara
Uyu maneja mukuru wehotera anotarisira chaizvo. © Baona / Getty Images An Inowanikwa Imwe Mutungamiri Mukuru Wekugara kana Muteja weZvakagara
Ihotera inoda mutevedzeri mukuru - GM kana mutariri wekugara - uyo ari panzvimbo uye asina kuiswa muhofisi kana kuti akatarisa pamabhizimisi emusangano. Bhizimisi anofanira kunge aripo, aripo, uye mune uchapupu.
Anofanira kunge ari pasi achikwazisa vatenzi uye achiisa chiso pahotera. Akabatanidzwa, akazvipira, pane-pane-imwechete hofisi yepahotera inotanga kumusoro uye inogadzirisa inzwi rehotera yose.
02 yegumi
Munhu Akakwana
Kate ane unhu hukuru. © Getty Images Anonzwa Emotionally Akangwara uye Vakagadzirirwa Vashandi
Kuti ave mukuru, hotera inoda boka - vose vatungamiri uye vatungamiri vemberi-mberi-nekunzwisisa mupfungwa. Izvi zvinoreva vanhu vakagadzikana pfungwa, tsitsi, uye zvechokwadi.
Pane mutsara wokuti "kugamuchira mutsa," izvo zvinopfuura kupfuura kufara. Izvi zvinokosha, asi ndizvowo mutsa wenyama, nyasha, kuseka, uye joie de vivre. Munhu anoita kuti vatenzi vachinzwe vakasununguka uye vanokosha.
Mumwe mushandi mukuru wehotera yehotera mashanu anofungawo zvinhu kuburikidza. Iye ane pfungwa yekutanga, funga nezvemashoko, maitiro, kutevedza uye kubudirira. "
Iwe unogona kubikira izvi zvose kumubvunzo: mushanyi anonzwa here kuti hoteti yehotera anonyatsovatarisira? Zvinosuruvarisa, ndingati izvi zvinoitika 10% yenguva.
03 wegumi
Easy Checkin uye Checkout
Chengetedza ichi chekutsvaga. © Getty Images Kuisa pfungwa, Shamwari, Kufara mukati uye kunze
Tarisa-in inofanira kunge yakasikwa, yakakurumidza, yakanyatsobatana, uye yakazara. Ndinoda maitiro evanoshambadzirana vachiona vatashanyi vari nokukurumidza vachishandisa iPad, seNobu Hotel Caesars Palace muVasgas.
Mushanyi wokutanga kuonana nehotera ndiyo valet, doorman, uye bellman. Ava vashandi vanofanira kutaura "kugamuchira," mumashoko, kuseka, uye mutauro. Vanofanira kufara kushumira vatasvi, uye kwete kutinhira kwemashoko ... kana, sezvimwe mune mamwe mabhuku e-boutique, vachikutura zvinyararire, zvipfeko zvako, mutoro wako, motokari yako.
Sezvo kune bellboys, mutoro unofanira kuendeswa mumba mako mumaminitsi gumi. Period.
Dhipatimendi rakakura rekugamuchira uye chekuchechechedza team ...
Ita mushanyi unzwe unokosha zvikuru kupfuura kombiyuta, uye unotarisana nemaziso. Muparidzi anobudirira paanenge ari oga uye achiita. Iye anopa haazi chinhu chine tsanangudzo "Iwe uri sei ?," asi kukwazisa kugamuchira vaeni: "Kugamuchirwa / Zvakanaka manheru / Zvakanaka kuti uve newe pano / Zvakanaka." Muparidzi anonyatsoziva nezvekuisa nzvimbo uye mhere-mhere (A converted fog room? Patsera yakachena? Imbwa / vana / vanoita zvechizvarwa musuo unotevera?) Akangwara. Zita remuenzi uye (anotyisa!) Nhamba yekamuri haifaniri kutongotaurwa.Kana pane nharo, kana panguva yekuongorora kana kana musikana aona nzvimbo yacho, pamberi pedeski inofanira kunge ichida uye ichida kugadzirisa dambudziko racho, pasina mibvunzo yakabvunzwa.
Checkout inofanira kuva yakajeka uye iri nyore sezvinobvira. Panofanira kuva nekutaura kwakasarudzwa. Uye / kana munyori anofanirwa kufara kuenderera mberi nemutemo wako newe, nokungwarira.
04 yegumi
Kungwara nemazita
Zita rako uye nhamba yekamuri inoramba iri yoga. © Maskot / Getty Images Zita Rako: Zvakanaka Kuziva, Zvakaipa Kubudiswa
Kuziva mazita evakasheni chinhu chakanaka, uye kunoita kuti muenzi anzwe achikoshesa. Asi vatenzi vanofanira kunyorerwa nezita zvakakodzera uye nokungwara. Kuparidzirwa mazita kunzvimbo yevanhu vose kunopinda muhumwe. Inogona kunge iri kuva nenyaya yekuchengeteka.
Uye apo bhenekeri ari pamberi-mberi anozivisa nhamba yeimba yeimba yepamusoro, mutambo pamusoro! Uku ndiko kukanganisa kwakakwana kwekuchengeteka uye kadhiine chivi chekugamuchira vaeni.
05 of 10
Cherechedza, Usafungidzira
Munhu wose ane maitiro ake ehotera. © Getty Images Regai Muenzi Ashuke Achida
Pane kuenzanisa kwakashata pakati pekushanda uye kushandiswa kwebasa. Muenzi anofanira kunzwa achiraira uye asingatauri.
Vashandi vehotera havafaniri kumbofungidzira kuti vanoziva kutora kwemuenzi - kunyange mushanyi wenguva dzose. Vashandi vanofanira kubvunza mibvunzo, kupa zvasarudzo, uye regai muenzi asarudze.
06 of 10
Aesthetic Details
Imba yehotera ine chimiro uye nyaradzo. © St. Regis Bali Yakanatswa, Zvipo Zvoupfumi zveVashanyi Vakanatswa
Nhasi, imwe nzira ye hotera kuonekwa yakasiyana ndeyokusarudza kwekugadziriswa kwemukati uye mu-chipinda. Izvi zvinofanirwa kuve zvinobatsira, zvinonaka, zvinoparadzaniswa, uye zvepamunharaunda kana zvichibvira. Hapana chinhu chechipiri kana kutengesa kona.
Ihotera yacho inofanira kugovera dzose lu xury kufamba zvinokosha. Izvi zvinosanganisira zvidimbu zvakadai sedhirati rakakwana uye nzvimbo yemakamuri; yakachengeteka nekati mukati mejaja; puffy hangers; mvura isina mvura yakasununguka; nguo refu nemidhiki dzinofamba kupfuura zvigadzirwa zve white white; iPhone inotakura kana imwe nzira yekuita nayo mimhanzi yako.
Ndinotarisira zvinhu zvakanatswa uye mabasa anoratidza kuratidza kwechokwadi uye kuremekedza. Kubata zvishomanana kunopfuurira kunopfuura kwemazuva ose, uye iyo ipo. Semuenzaniso, mahotera akawanda emahombekombe anopenya shangu dzako usiku humwe. PaIri Halekulani muWaikiki, Honolulu, shangu dzako dzakapenya dzakadzoserwa kwauri mune bhokisi re bamboo.
Munhu wese anopa chocolates. Ndinovada ivo kuti vagoita zvepamunharaunda - ma truffles makuru, vakasarudzwa kwete nokuti vanomiririra kuenda. Maruva akanaka kwazvo kwete muimba yacho, asi paimba yako-service tray. Muchero wezvibereko nemuchero wakachena, chibereko chinodyiwa. Mamiriro ezvematongerwo enyika, anounzwa netsamba yakadhindwa zvakanaka kana yakanakanight fable. Mutsva, kwete mashoma-akabudiswa, mhuka inobata paunenge uchitarisa nemhuka yako.
Izvi ndezvibvumirano zvisingabvumirwi: inofadza, yakasununguka, maawa makumi maviri nemaviri ekudzidzira mazita ane mazita emagetsi; kana nzvimbo inobvumira, dziva rine varindi; complimentary wifi (iyi haisi nzvimbo yekubatsira). Iniwo ndinotarisa nzira dzakasiyana-siyana dzekudya; nzvimbo yebhizimisi nemakamuri emusangano uye gratis printouts; a na-iyo concierge anoziva kupfuura iwe; uye inonyatsovhiringidza purogiramu inobatsira.
Bhati zvinyorwa ndezvimwe zvakashata zvevatasvi vemabhiza vakawanda. Hazvidi kuti zvive zvakakura zvakasiyana-siyana, asi zvakanyatsosarudzwa, nezvinokosha zuva nezuva se-Q-mazano, mazino, uye razzo uyewo zvinhu zvekushambidza.
Iyo yakanakisisa toiletries yaizove yakagadzirwa mumuganhu wemuchina; Zvakanakawo mararamiro ezvokwadi yepamusoro-soro seBulgari, Penhaligon, Acqua di Parma, kana Hermes. Uye kwete imwe-kushandisa mashizha asi kutora mabhodhoro emumba ari kutenderera pane 3.4-oz. carryon limit. Vanoshanyira vanofambira vanocherechedza apo mahotera anocheka makona nematokari aya akaderera .
07 pa10
Standout Room Service
Nguva yechigunwe. © Chris Ryan / Getty Images Apo Imba Inogona Kupenya Chaizvo: Room Service
Pane kusiyana kukuru kuno. Basa remukati rinogona kuva rakanaka uye rakagadzirwa nemunhu, kana chiito chekuita uye izvo-chii.
Chii chinokonzera kusiyana:
Imba yebasa-nzvimbo iyo inonyatsotsanangura kudya kose, pasina guesswork, hapana zvinoshamisa.
Vashandi vedhare vakadzidziswa kutora mharidzo yenyu zvakarurama uye vakapindura chero mibvunzo.
Nguva: Kuendeswa kana yakapikirwa; uye pasina maminitsi makumi matatu emaminitsi makumi maviri nemasere ekurayira.
Ivhavha inogogodza uye inokumbira kuti inogadzirei, uye inokumbira nguva yekudzoka kujekesa.
Mharidzo inofadza inoita mutsauko pakati pe 4-nyeredzi uye 5-star chamber service. Ndinoda mafuraji akaisvonaka uye china, uye maruva, uye maruva ehothouse mune vasevha yesirivha.
Apo basa racho rinobviswa, ngoro yacho inofanira kuendeswa kune imwe nzvimbo inoshandiswa yakavanzika, isina kusiyiwa muimba.08 yegumi
Impeccable Housekeeping
Kunyada kuri mumashoko acho. © Getty Images Kunyadziswa Kwakazara MuZvirevo
Vashandi vekuchengetedza imba, vari vadzidzisi vashoma uye vanobhadhara, vashandi vepahotera vanonyanya kukunda kudzidziswa. Asi ivo vanogona kukunda, uye avo vakanakisisa vashandikadzi vehotera vanotora kudada kunotyisa mumashandi avo. Iri ndiro basa rakanyatsotsanangurwa, uye musiyano uri munhoroondo.
Vashandi vakanakisisa vekuchengetedza imba vanocherechedza zvakanyanya uye havafungi. Vanokanda mambure akawanda ekuchenesa - kusanganisira nzvimbo dzakadai pasi pemubhedha.
Vanogona kugadzirisa zvinhu zvishoma, asi haafaniri kutama zvinhu zvako. Uye havafanire kubvisa chero chinhu kunze kwekuti chiri mumarara kana kubhadharira kabhini. Havafanire kubvisa mapepanhau, mabhodhoro ane hafu asina mvura, kana mabhegi ekutenga. Inosuruvarisa kana musikana wacho atora rasi yako, kapu yekugeza, kana bhasi risina kubviswa.
Kuchengetwa kweimba kunofanira kunge kuchiziva zvirongwa zvehotera-e-inofanirwa nehotera uye vashanyi "musataurire" zvishuwo. Zvinosuruvarisa, izvi hazvina kumboonekwa. Uyewo havafaniri kuchengetedza mapurisa munzvimbo dzine nzara-nzvimbo dzakadai seSanta Fe tsvina mvura inokosha inogutsa mabhati asina kushandiswa kuitira kuti ivatsvenese.
Kuchengetwa kweimba kunofanira kunge kwakanyarara. Ihotera inokundikana kana mutauri weimba yeimba achimutsa mushanyi, kana kana vasikana vanonzwika kushamwaridzana kana kutamba TV kana redhiyo mune imwe nzvimbo.
09 yegumi
Kuziva Nzvimbo Yadzo
Anoziva zvinhu zvake. © Getty Images Zvose Masitirwo eHhotela uye Locale
Vakanaka vashandi vemahotera havanetsi kupfeka. Vose vashandi vanopfuura pamusoro pemuzinda weimba vanofanira kuziva chii.
Vanofanira kukwanisa kuzivisa muenzi apo zvinhu zvose zviri muhotera: maitirwo, kudya, varaidzo. Vanofanira kuziva maawa, mitero, mitemo.
Uye vashandi vanofanirwa kunge vane ruzivo rwakanaka kwazvo rwemahofisi ehotera uye kuti vangapoteredza sei. Kupikisa kune muenzi kunzwa "ini handizivi" apo ndichikumbira mushandi wepahotera nezvekufambisa kwemasango kana zvitsva. Mafungiro e "haasi basa rangu" haana nzvimbo mune imwe yemahotera ehotera.
10 pa10
Kushanda pamwe
Ichokwadi chekubatana pamwe chinoita kuti basa riitike. © Andresr / Getty Images Basa Risina Simba Rakaita seSymony
Pahotera huru, vashandi vakanyatsogadziriswa, seyimba. Zvinotungamirirwa neune unyanzvi, intuitive, uye akazvipira GM. Munhu wese anoziva basa ravo, kuti aite sei, kuti angashanda sei nevamwe vashandi, uye-kunyanya kukosha - kuti ungaverenga sei mumwe muenzi.
Chinhu chakakosha: chinangwa chehotera ndechekuita chiitiko chisingakanganwiki vashanyi vachatoda kudzoka - uye vaudza shamwari dzavo, vashandi pamwe navo, uye nzvimbo dzekuongorora zvekutsvaga pamusoro. Iwe unoziva basa guru kana iwe uchiwana; inonzwa yakanaka uye isingawanzovi, asi panguva imwe chete yakasikwa zvachose - nenzira iyo zvinhu zvinofanira kuva.
Tsvaga zvakawanda pamusoro paEric Weiss uye zvaanenge achiitira mahotera, uye zvisiri zvishoma- zvinotarirwa zvayo zvehotera yepamusoro yehotera .