Better Boarding
United Airlines yakabudisa mushumo nhasi unovimbisa kuchinja jira idzva munzira iyo inobata nayo bumping vafambisi vakavhiringidzwa nekubviswa kwekambani kwaDhadha David Dao kubva ku Flight Flight 1111 musi waApril 9, chimwe chiitiko chakakonzerwa nehutachiona pasi rose.
"Mutengi wese anofanirwa kubatwa nepamusoro-soro yebasa uye pfungwa yakadzama yekuremekedza nekuremekedzwa," akadaro United CEO Oscar Munoz mudhimo.
"Mavhiki maviri akapfuura, takakundikana kusangana nemitemo iyoyo uye tinokumbira ruregerero zvikuru. Zvisinei, zviito zvinokurudzira kupfuura mazwi. Nhasi, tiri kutora konkrete, chiito chinogadzirisa kuita zvinhu zvakanaka uye kuratidza kuti hakuna chinhu chakadai chinoitika zvakare. "
Somugumisiro, United inoti ichatora shanduko 10 "yakakura" pamusoro pokuti inobhururuka sei, inoshandira uye inoremekedza vatengi vayo. Vari:
Kurisa kushandiswa kwekuteerera kwemitemo kune kuchengeteka uye kuchengeteka nyaya chete.
Hazvirevi kuti vatengi vakagara pangoro kuti vasiye chigaro chavo vasingabatsiri kunze kwokunge kuchengeteka kana kuchengeteka zviri pangozi.
Kuwedzerwa kubhadharwa kwekambani kune zvikonzero zvekuzvidira zvakaramba kubhadhara kusvika ku $ 10 000.
Isa gadziriro yevatengesi kutsvaga kupa vamiririri vane magadzirirwo ekugadzirisa zvakadai sekushandisa zvikwata zvepamusorosoro, kune dzimwe ndege kana kutengesa kwenyika kuti vatengesi vaende kunzvimbo yavo yekupedzisira.
Iva nechokwadi kuti zvikwata zvinosungirirwa munhandare kwemaminitsi makumi matanhatu tisati taenda.
Ipa vashandi nekuwedzera kwegore rekudzidziswa.
Dzai maitiro ekutengesa kukumbira vazvipiri kuti vachinje zvirongwa zvekufamba.
Deredza kudhura kwehuwandu hwekuverenga.
Simba vashandi kugadzirisa nyaya dzevashandi vekambani munguva ino.
Kuchenesa tape tsvuku pakurambidzwa zvipuka zvachose nekugamuchira "hapana mibvunzo yakabvunzwa" mutemo pawakarasika.
Zvimwe zvematongerwo enyika zvichaita zvinobudirira pakarepo, dzimwe dzichabudiswa kunze kwe 2017.
Henry Harteveldt, muongorori wemabhizimisi ekufambisa uye mupi wezano kuSan Francisco-based Atmosphere Research Group, anotsvakurudza uye anotaura nguva dzose pamusoro pehupenyu hwevanhu vanofambisa ndege. "Pandaiverenga mharidzo, ndakacherechedza runyararo rwakakanganisika uye rwechokwadi rwandakatora. Iyi ikambani ine musoro wayo yakanyarara pasi, yakanyatsoziva dambudziko rinokonzerwa neizvi uye zvisina kunaka pasi rose zvakaguma zvakaguma, saka ndinorumbidza United nokuda kwekuita izvi. "
Asi hazvingadziviriki kuti nekufamba kwenguva, United ichaona kuti kune zvimwe zvinhu zvinotarisirwa kuti zviongorore kuti zvigone kuchinja, akadaro Harteveldt. "Imwe yemibvunzo yandinayo yeUnited States iri pamusoro pemashandisirwo ekuchengetedza mitemo. Mune mharidzo yaro, ichiti havangadanisi kushandiswa kwemitemo kunze kwekuchengeteka nekuchengetedza nyaya, asi iwe unotsanangura sei izvozvo? "Akabvunza kudaro. "Ndeipi nguva iyo ndege inoona kuti mutsetse wakayambuka uye unotsanangura sei izvozvo? Ndinonzwisisa chinangwa cheUnited, asi ndinonetseka kuti panogona kunge kudikanwa kuti ive yakanyatsotsanangurwa yakapoteredza. "
Harteveldt anoona iyo mushumo senhanho yekutanga yekuendesa ndege pane kuti inobata sei ndege dzepamusoro uye inenge isingabvumirwi kubhadharwa.
"Handioni izvi semutambo wemagumo. Izvozvi, ndinozviona semagwaro ehurumende uye United inoda kuita saizvozvo, "akadaro.
Zvitatu zvevane gumi zvakakurudzirwa zvakamira kuna Harteveldt. "Kutanga, United yakatsigira kuderedza huwandu hwavanonyanya kutora ndege dzavo," akadaro. "Ichi ndicho chinonyanya kukosha kune vatengi vayo uye zvinoreva kuti pane zvishoma zvingangodaro apo vashandi vanofanira kutsvaga vanozvipira kutora overbooking."
Chechipiri, Harteveldt akarovera United kuburikidza nekushandura mitemo yayo pakuisa vashandi pazvikepe. "Nokuda kuti vashandi vabatanidzwe pamwendo 60 maminiti vasati vasimuka, zvinoreva kuti vashandi vane chikonzero chakanaka chokuenda kune imwe nzvimbo vachagadziriswa vasati vatanga bhomba," akadaro. "Inopawo vashandi nevatengi pfungwa yekudzivirira uye inobvumira vashandi vamasuo kuti vagadzirise zviri nani ndege kana kune vanhu vakawanda kupfuura zvigaro."
Chechitatu, zvakanaka kuti United ichaisa mari inyanzvi yekugadzirira vatasviki nevasuo vamasuo kuti vatarise zvakaitika kwavari, vakadaro Harteveldt. "Munyaya yevatasvi, ivo vachagamuchira maziso pazvose zvakasarudzwa, mawebhu, nemafoni uye pazvikwata kana ndege dzichiwedzera uye vanozvipira vanoda," akadaro. "Uye masuwo masuo achakwanisa kutarisira zviri nani izvi zvakaitika."
Kudzokorora kunoratidza kuti zvinhu zvakawanda zvakakanganisika zuva iro, akadaro Munoz. "Asi musoro wepamusoro unonyatsojeka: mitemo yedu yakawana nenzira yemitemo yedu nemitemo inopindira mukuita zvakarurama. Iyi ndiyo nzira yekutendeuka isu tose muUnited States uye inoratidza chimiro chechimiro chekutsika kusvika pakuva nani, kune vakawanda vanoona nezvemhepo, "akadaro. "Vatengi vedu vanofanira kunge vari pakati pezvose zvatinoita uye izvi zvinongova kutanga kwokuti tichawana sei chivimbo chavo," akadaro.
Asi Harteveldt anotarisira kuti vatasvi vave vanyengeri uye vachifungira nezvekuzivisa kweUnited. "Ndinotenda zvechokwadi kuti United yakasvika kune ichi sechiedza chechokwadi chekuva nani. Asi zviito zvinongoramba zvichiratidza zvicharatidza vanhu vanofambira mberi kuti United yakakosha pamusoro pekufamba kufamba, "akadaro. "Zvichange zviri kuUnited States zvichitevedzera zvipikirwa zvakagadzirwa mumushumo uyu uye zvidarika zvese kana zvichibvira."
Nhamo nekuda kweUnited, zvisinei kuti chii chainoita, inofanira kuve yakapetwa kaviri sekukwikwidzana kwayo kunofungidzirwa hafu yezvakanaka, vakadaro Harteveldt. "Kune ziso rakasviba rinotenderera kuUnited Airlines globe logo rinokonzerwa nezvakaitika paIndaneti 3411 uye zvichatora makore kuti ziso rakasvibiswa risapera," akadaro. "Zvakanaka kana kwete, United ichava pasi pe microscope."