Baltimore akanga ari musha wekutanga munyika iyi kuti aise 311 kwete nhepfenyuro yepisitiriti muna 1996. Asati atanga nzvimbo yekufonera, Baltimore akanga asina nhamba yepamusoro-nhamba yejeri yechinomwe yekudana mapurisa. Izvi zvakamanikidza vagari vemo kuti vadane 911 kune nhau dzekukurumidzira uye dzisingasviki dzemapurisa uye kudzivirirwa nhare dzekukurumidzira dzisina kukurumidza kubva pakukurumidza nekukurumidza.
Muna 2001, ipapo-Meyare Martin O'Malley akatanga sangano reOne Call Center, iro rakawedzera kushandiswa kwehurumende ye 311 kunze kwenhau dzemapurisa kune mamwe mabasa eguta.
Sangano rinoshandisa budiriro yehutano hwekugadzira software yakagadzirirwa kutevera zvikwangwani, zvakadai seputsika kwemawindo, nemigumisiro mushure mekunge foni yacho yapera. Nzira yacho inokwanisawo kutumira mitemo yebasa muguta rose kuitira kuti itarise nyaya yakataurwa.
Nguva pfupi mushure mekunge Baltimore atanga 311 system, Federal Federal Commision (FCC) yakabvumira kushandiswa kwenhamba munyika yose. Maguta makuru uye makuru-kati kumativi ose eUnited States neKanada ikozvino anoshandisa zvimwe zvakasiyana-siyana zvebasa re 311.
Dhipatimendi Inowanika kuburikidza neBaltimore's 311 Call Center
Vamiririri vanopindura nheyo dzinogona kutora mashoko aya zvakananga kana kuti vanofambisa vhesi kumatare akakodzera. Semuenzaniso, mapurisa asingashamisi anokonzera kukanganisa kweimba uye mhere-mhere inonzwika inoenda kumatare emapurisa. Zvisinei, vatengesi 311 veBaltimore vanobvisa mashoko ose pamusoro pezvinhu zvinotungamirirwa kuhutungamiri hwemhuka uye vanozvipinza pamwe chete nedhipatimendi.
Mamwe madhipatimendi anogona kutaridzwa kuburikidza neBaltimore's 311 anosanganisira:
Mapurisa (kwete kwete)
Dhipatimendi reMabasa eHurumende
Shanduro
Pakati neZvaraidzo
Hofisi yeMeya yeConstituent Services
Health Department
Matambudziko Aine 311
Pasi pose, Baltimore's 311 system inobudirira. Inopa vagari nzira yakanaka yekubatana nehurumende yavo vachipa guta zvivigirisi zvekutevera zvikwangwani nemigumisiro.
Sangano rine zvikanganiso zvaro, izvo zvinosanganisira dzimwe nguva kwenguva refu uye dzimwe zvishoma pane ushamwari hwevashandi.
Chimwe chikanganiso (kunyange chave chisina chinetso neGlobal Positioning System (GPS) chekucherechedza) ndicho chidikanwi chekutumira kuti uwane kero chaiyo yekutanga chikumbiro chebasa. Kana, semuenzaniso, uri mupaki huru uye uchitaura chiedza chegwagwa chave chabuda, iwe ungasaziva nzvimbo yako chaiyo yekero. Munguva yakapfuura, 911 yakanga ine dambudziko rakafanana, nekutambudzika kutumira rubatsiro kunzvimbo isina nzvimbo , asi zvakare yakavandudzwa ne GPS kutevera.
Mazano ekushandisa 311
Hewa dzimwe nzira dzaungaita kuti chokwadi chako chigadziriswe zvakanaka paunodana 311:
- Ita zvakananga. Usangoudza waanoshandisa chinetso chacho. Muudzei zvaunoda kuita pamusoro payo.
- Tora pasi nhamba yekusimbisa. Kunyange zvazvo kazhinji kacho kusinganzwisisiki, iva nechokwadi chekunyora pasi nhamba kana pane chero mukana wekuti iwe unofanirwa kutevera pamusoro pekunyunyuta, kana iwe usingakwanisi kuwana dhipatimendi kana kukubatsira iwe unoda.
- Dzokera zvakare. Kana nyaya yako isina kugadziriswa panguva yakakodzera, ita kuti iwe (uye vavakidzani vako) vadzoke zvakare kuti uone nezvehutano. Mishumo yakawanda inobatsira kuchengetedza nyaya yacho pamberi pekupisa uye yakagadzirisa zvikuru nokukurumidza.