Ritz-Carlton's Exceptional Hotel Service, & How It Has That Way

01 ye 02

Zvakadini neRitz-Carlton's Hotel Service Inoita Kuti Vashanyi Vafara Saka?

Chikonzero nei Ritz-Carlton Inofamba Inofamba Nheyo

"Ndiri kugara paRitz-Carton" ine chindori chakanatswa. Iyi American-based, mahofisi emahofisi emahombekombe ose anosarudzwa nemauto evanoshambadza vanofamba munyika yose.
Verenga pamusoro peRitz-Carlton uye ona kuti inoita kuti uve wepamusoro yepamusoro yekufambisa kusarudza .

IRitz-Carlton ihotera yekutanga yekodhi yekodhi kumativi ose. Asi zvikamu zviviri zvehotera zvaro zvinoparadzanisa kubva kune mamwe mabhizimisi emahotera epamusoro:

Ritz-Carlton yakagadziridzwa neClub Floor status, ichipa muenzi mukana wekutamba neClub Lounges kupa zvinenge zvakapoteredza-ye-clock zvokudya nekumwa doro

Ritz-Carlton's service inoshamisa yevashanyi, yakatendwa nevakawanda vanofambisa zvigadzirwa zvepamusoro kuti vaise mhizha yepamusoro. Tsvaga zvinorevei basa rehotera rehotera yechishanu .

IRitz-Carlton yakakurumbira basa rakange riri chekutanga kwekambani sezvo chigadzirwa chekare chakasunungurwa muna 1983. Basa guru harisi kungoitika chete. Zvinotora nguva, kutarisira, uye kushuva. Imwe hoteli huru yekutambira haisi kuisa "musoro mumabhedha." Chinangwa chayo chirikukunda kuvimbika kwevaenzi nekubata navo norudo uye ruremekedzo.

Ritz-Carlton anotaura basa rayo rebasa zvakajeka mumagwaro akawanda. Iyi nhume yakasiyana-siyana yebasa inoshandiswa sekudzidzira zvinhu zvevashandi - uye inowanikwa pachena pawebsite yeRitz-Carlton. Basa raRitz-Carlton rebasa rinosanganisira:
• Kuzvipira kwenguva yakareba nehotera yehotele uye neimba imwe neimwe
• Kujekesa kutungamirirwa (nokuti vashandi vepahotera vanotora zvinyorwa zvavo kubva kuMukuru Mukuru)
• Kuwana vashandi vakanaka: ushamwari, kukwikwidza, kuzvitsaurira, kunzwisisa, vatambi-nhengo uye chinetso-solver
• Kudzidzisa zvakanyanya uye vanobudirira vashandi
• Vashandi vanoramba vachidzokorora, kuongororwa, uye kunetseka
• Zvechokwadi inokomborera vatengi-kuvimbika mapurogiramu

Ritz-Carlton's Guest-Service Manifesto

Nhereche kune vadzidzisi: mapepa ari pasi apa, mumitauro, yakasikwa uye inochengetedzwa naRitz-Carlton. Iyi nyaya inofanirwa kuvhidhiyo yevaverengi yepaiti .com uye ruzivo; kuburikidza nekudzokororazve mashoko aya, haasi kuronga kuzivisa The Ritz-Carlton.

Kubva The Ritz-Carlton: The Credo

Ritz-Carlton Hotel inzvimbo iyo kutarisirwa kwechokwadi uye kunyaradzwa kwevatenzi vedu ndiyo basa redu rakakwirira.

Isu tinopika kuti tipei basa rakanakisisa rega rega uye zvivako zvevakashanyi vedu vanogara vachifarira kushamwaridzana, kwakasununguka, asi kwakanatswa.

Chiitiko cheRitz-Carlton chinowedzera hutano, hunoita hupenyu hwakanaka, uye hunozadzisa kunyange zvishuwo zvisina kufanirwa nezvido zvevashanyi vedu.

Ritz-Carlton: Motto

Pamberi paRitz-Carlton, "Tiri VaLadies naGentlemen tichishandira Ladies naGentlemen." Ichi chirevo chinoratidza chiitiko chekufungidzira chinopiwa nevashandi vose.

Kubva The Ritz-Carlton: The Employee Promise

PaRitz-Carlton, maLadies neGentlemen vedu ndiyo inonyanya kukosha mubasa redu rekushandira kune vatenzi vedu.

Nokushandisa mitemo yekuvimba, kuvimbika, kuremekedza, kuvimbika nekuzvipira, tinowedzera uye tinowedzera tarenda kuti tibatsire mumwe nomumwe uye kambani.

IRitz-Carlton inokurudzira nzvimbo yebasa apo zvakasiyana-siyana zvinokoshesa, hupenyu hwehupenyu hunosimbiswa, mumwe munhu ane zvaanoda zvinozadzika, uye Ritz-Carlton Mystique inosimbiswa.

Kubva The Ritz-Carlton: Nhanho Nhatu dzeBasa

1. Kukwazisa kwakachena uye kwechokwadi. Shandisa zita remuenzi.
2. Kutarisira uye kuzadzika kwezvinodiwa zvemuenzi mumwe nomumwe.
3. Fondzana. Ita zvakanaka uye ushandise zita remuenzi.

Kubva The Ritz-Carlton: Basa Rinokosha: Ndinodada Kuti Ndive Ritz-Carlton

1. Ndinovaka hukama hwakasimba uye ndinogadzira Ritz-Carlton vashanyi hupenyu.
2. Ndinogara ndichizvipira kune zvaanoda uye zvisingatsanangwi zvido zvevashanyi vedu.
3. Ndakapiwa simba rekugadzira zviitiko zvakasiyana-siyana, zvisingakanganwiki uye zvehupenyu kune vatashanyi vedu.
5. Ndinonzwisisa basa rangu mukubudirira kweChinhu Chinobudirira Kubudirira, kubvumirana neMagariro Evanhu uye kugadzira Ritz-Carlton Mystique.
5. Ndinoramba ndichitsvaga mikana yekuvandudza nekuvandudza ruzivo rweRitz-Carlton.
6. Ini ndine uye pakarepo ndinogadzirisa matambudziko evashanyi.
7. Ndinogadzira nzvimbo yebasa yekubatana pamwe nekushanda kwepamusoro kuitira kuti zvinodiwa zvevakashanyi vedu uye mumwe nomumwe zviitane.
8. Ndine mukana wekudzidza nekukura.
9. Ndiri kubatanidzwa mukugadzirisa kwebasa rinondibata.
10. Ndiri kudada nemafambiro angu, mutauro uye mufambiro.
11. Ndinodzivirira kuvanzika uye kuchengeteka kwevatenzi vedu, vashandi pamwe neni uye nhepfenyuro yekambani nenhumbi.
12. Ndine mutoro wematauriro asina kuchena ehutsanana nekuumba nzvimbo yakachengeteka uye isina ngozi.

Zvadaro: Verenga maongororwo emakwikwi enyika dzakawanda Ritz-Carlton Hotels

02 of 02

Verenga Ritz-Carlton Hotel Mapeji panzvimbo yepaiti

Aya maRitz-Carlton Hotels Akaiswa Mu-Kudzika pa:

• Ritz-Carlton, Fort Lauderdale muFlorida
• Ritz-Carlton, Bachelor Gulch muCanada Rockies
• Phulay Bay, Ritz-Carlton Reserve muThailand
• Ritz-Carlton, Dove Mountain Golf Resort muArizona

Tsvaga zvakawanda pawebsite yeRitz-Carlton; mobile app; pa Facebook; pa Twitter (@RitzCarlton); pa YouTube; nefoni kubva kuU.S. naCanada: 800.542.8680.